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Summary: We use cookies to make our website work, improve your experience, and understand how visitors use our site. You can control non-essential cookies at any time. For questions, email privacy@trueframe-software.com.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and provide a personalised experience. Cookies can be set by the website you visit ("first-party cookies") or by third-party services embedded in that website ("third-party cookies").
Similar technologies, such as pixel tags, web beacons, and local storage, work in comparable ways and are covered by this policy.
2. Types of Cookies We Use
We categorise the cookies on our website as follows:
Strictly Necessary
These cookies are essential for the website to function. They cannot be disabled. They include cookies for session management, CSRF protection, and remembering your cookie preferences.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| cookie_consent | Trueframe | Stores your cookie consent preferences | 1 year |
| __session | Trueframe | Session management and security | Session |
| csrf_token | Trueframe | Prevents cross-site request forgery attacks | Session |
Analytics & Performance
These cookies help us understand how visitors interact with our website. All data is aggregated and anonymous. We use this information to improve our site.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users and sessions | 2 years |
| _ga_XXXXXX | Google Analytics | Persists session state | 2 years |
| _hjSession_XXXXXX | Hotjar | Holds current session data for behaviour analytics | 30 minutes |
| _hjSessionUser_XXXXXX | Hotjar | Sets unique user identifier for Hotjar | 1 year |
Marketing & Advertising
These cookies are used to track visitors across websites to display relevant and engaging advertisements. They may also be used to limit how often you see an ad.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta (Facebook) | Used to deliver, measure, and improve the relevance of ads | 3 months |
| fr | Meta (Facebook) | Delivers and measures ads and provides a unique browser ID | 3 months |
| _gcl_au | Google Ads | Stores experiment cookie for ad conversion tracking | 3 months |
| li_fat_id | LinkedIn member indirect identifier for conversion tracking | 30 days | |
| AnalyticsSyncHistory | Syncs analytics data for LinkedIn Insight Tag | 30 days |
Functional
These cookies enable enhanced functionality and personalisation — such as remembering your language preference or region.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| lang | Trueframe | Remembers your language or locale preference | 1 year |
| theme | Trueframe | Remembers your display preference (if applicable) | 1 year |
3. Managing Your Cookie Preferences
You can control and manage cookies in several ways:
3.1 Cookie banner
When you first visit our website, you will be presented with a cookie consent banner. You can accept all cookies, reject optional cookies, or customise your preferences at any time by clicking the "Cookie Settings" link in the footer.
3.2 Browser settings
Most browsers allow you to control cookies through their settings. You can configure your browser to:
- Block all cookies;
- Delete cookies when you close the browser;
- Allow cookies only from specific websites.
Please note that disabling cookies may affect the functionality of our website and other websites you visit. Refer to your browser's help section for guidance:
3.3 Opt-out tools
For analytics and advertising cookies, you can also use platform-specific opt-out tools:
- Google Analytics: Google Analytics Opt-out Browser Add-on
- Google Ads: Google Ad Settings
- Meta: Meta Cookie Policy
- LinkedIn: LinkedIn Cookie Policy
4. Third-Party Cookies
Some cookies on our website are set by third-party services that we use to enhance functionality and measure performance. These third parties have their own privacy and cookie policies, which govern their use of such information. We encourage you to review their policies:
5. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, technical, or business reasons. We will notify you of significant changes by posting a notice on our website. We recommend reviewing this page periodically.
6. Contact
If you have questions about our use of cookies or this policy, please contact us:
Trueframe Software — Data Privacy